About Evolv AI

Thank you for finding out more about Evolv AI.

When I started Evolv AI with Tyler Foster, our goal was to help our clients change the way they go about optimizing their digital customer experiences (CX). Let’s face it, digital experiences are for the most part poor. Every day we have to use websites, mobile apps, kiosks, and other digital devices to find information, purchase items, and access account details. It is amazing how often CX gets in the way of completing our goal.

Over the past twenty years, many companies have developed testing tools which companies are trying to use to improve CX. The few companies who are succeeding are doing so by investing millions into testing and personalization tools as well as hiring large teams of experts.

For the rest, that level of investment is often out of reach and short of hiring a huge team of experts and investing millions into tools, companies will continue to struggle to achieve their desired outcomes and maximize the return on their digital channels.

This is why we created Evolv AI in 2019, to bring a better way and solve the gap that exists for the vast majority of companies seeking Experience Optimization. Our core technology was spun out from a research and development firm that spent the better part of a decade incubating innovative artificial intelligence (AI) and machine learning (M) algorithms.

Our company uses AI-driven experimentation and personalization to research and automate the ability for our clients to optimize their customer experiences in real time across all touchpoints on any digital channel. The result has been amazing in terms of the ability for our clients to accelerate their desired outcomes—without a huge team and investments in tools. Today we are trusted by companies across the globe including CuriosityStream, DirecTV, Fender, Rakuten, Tea, Verizon and Virgin Media.

I look forward to exploring how Evolv AI can help your company optimize your CX.

Michael Scharff,
CEO and Co-Founder